A good answer should measure completed work and evidence quality, not logins alone. Ask the expert to define a task-based adoption test before discussing training attendance.
Why it matters to buyers. Deloitte’s published example connects poor adoption with initial control and audit-workflow design, and describes subsequent configuration and methodology changes. It is a useful prompt to investigate workflow usability alongside training, rather than assuming training alone resolves adoption. (deloitte.com)
Put it to: Carole Switzer and the buyer’s programme lead, with actual occasional contributors in the test.
A strong answer should cover: - A first-time contributor completing a representative task without a facilitator taking over. - Delegation during absence, reassignment after a role change and recovery from rejected evidence. - Clear due dates, evidence expectations and reasons for rejection. - Accessibility and practical access from approved working environments. - How genuine exceptions differ from avoidable off-platform work.
Ask for proof: establish a baseline and repeat the same task after configuration changes. Suggested measures are completion time, assistance requests, first-pass evidence acceptance and work requiring manual follow-up. Define the denominator, observation window and excluded cases for every metric.
Follow-up: “What result would persuade you to simplify the workflow rather than send users through another training session?”
Expert quote — pending interview: [Insert approved quotation and attribution.]
Sources cited on this page
- deloitte.com ↗www.deloitte.com