# 11. How would you establish that occasional control owners can use the platform successfully?

**A good answer should measure completed work and evidence quality, not logins alone.** Ask the expert to define a task-based adoption test before discussing training attendance.

**Why it matters to buyers.** Deloitte’s published example connects poor adoption with initial control and audit-workflow design, and describes subsequent configuration and methodology changes. It is a useful prompt to investigate workflow usability alongside training, rather than assuming training alone resolves adoption. ([deloitte.com](https://www.deloitte.com/content/dam/assets-zone3/us/en/docs/services/audit-assurance/2026/aa-optro-placemat-0402.pdf))

**Put it to:** Carole Switzer and the buyer’s programme lead, with actual occasional contributors in the test.

**A strong answer should cover:**
- A first-time contributor completing a representative task without a facilitator taking over.
- Delegation during absence, reassignment after a role change and recovery from rejected evidence.
- Clear due dates, evidence expectations and reasons for rejection.
- Accessibility and practical access from approved working environments.
- How genuine exceptions differ from avoidable off-platform work.

**Ask for proof:** establish a baseline and repeat the same task after configuration changes. Suggested measures are completion time, assistance requests, first-pass evidence acceptance and work requiring manual follow-up. Define the denominator, observation window and excluded cases for every metric.

**Follow-up:** “What result would persuade you to simplify the workflow rather than send users through another training session?”

> **Expert quote — pending interview:** [Insert approved quotation and attribution.]