10. Who will run the platform after the implementation partner leaves?

A good answer should identify named capabilities, workload and backup coverage—not promise that the platform is easy to administer.

Why it matters to buyers. A First Horizon Senior GRC Administrator vacancy posted in April 2026 described responsibilities spanning configuration governance, data integrity, release control, integration validation, access and licence alignment. One vacancy demonstrates a real operating-role specification; it does not establish a market-wide staffing ratio. (recruiting.ultipro.com)

Put it to: Carole Switzer, a practising platform administrator and the proposed partner’s support lead.

A strong answer should distinguish: - Business product ownership and prioritisation. - Platform configuration and release management. - Data stewardship and taxonomy maintenance. - Integration engineering and monitoring. - Access administration and periodic review. - Contributor support, training and documentation.

Ask for proof: an operating calendar and responsibility matrix with estimated effort based on the buyer’s expected volumes. Identify primary and backup owners, escalation routes, external support commitments and tasks that require specialist skills.

Make handover practical: have a buyer administrator change a workflow, investigate a failed load, provision a restricted role and restore a prior configuration in a test environment.

Follow-up: “If our main administrator is absent for a month, which activities stop—and which outside services would we need to buy?”

Expert quote — pending interview: [Insert approved quotation and attribution.]