A good answer should include a credible reason not to buy. The interview should separate a product limitation from an ownership, process-design or configuration problem.
Why it matters to buyers. Deloitte’s published Optro implementation material describes an unnamed client using its platform mainly as a repository, with weak initial control design and an overly detailed audit configuration. The described intervention refreshed the existing deployment rather than treating replacement as the only route. This is a supplier-authored example, not evidence of how frequently that situation occurs. (deloitte.com)
Put it to: Norman Marks and Michael Rasmussen, followed by the incumbent platform owner.
A strong answer should cover: - The business decision or assurance activity that is failing today. - Whether the failure comes from missing capability, poor source data, unclear accountability or configuration choices. - Four options: retain, repair, replace or build a bounded component. - The evidence needed to reject each option, including the cost of keeping existing workarounds. - Conditions that would justify delaying procurement until ownership or data readiness improves.
Ask for proof: a one-page option appraisal using the same workflow, service expectations and cost horizon for every option.
Follow-up: “If the incumbent could demonstrate this workflow next week, what remaining evidence would justify replacement?”
Expert quote — pending interview: [Insert approved quotation, name, affiliation and interview date.]
Sources cited on this page
- deloitte.com ↗www.deloitte.com