Use the following desk-proposed quote normalisation model, in USD. It is a calculation structure, not a market price benchmark.
| Cost block | Inputs to request | Question that must be answered |
|---|---|---|
| Subscription | Modules, user categories, entities and minimum commitments | Which contributor and administrator activities require paid entitlement? |
| AI and usage | Included units, measurement period, overages and caps | What event changes consumption, and can the buyer inspect it? |
| Implementation | Configuration, workshops, training and acceptance | Which deliverables are included, and when do unused services expire? |
| Migration | Extraction, cleansing, history, attachments and reconciliation | Who performs each step and signs off completeness? |
| Integrations | Build, environments, monitoring and maintenance | Who fixes a failed synchronisation after go-live? |
| Internal operations | Administration, access reviews, content ownership and user support | How many buyer-estimated hours are funded? |
| Transition | Legacy overlap, archive access and replacement dependencies | What must remain available during cutover? |
Proposed formula: three-year cash expenditure plus separately identified internal labour. Show optional exit costs in a separate scenario unless an exit is planned within the modelled period. Leave unresolved costs visibly unknown rather than entering zero.