# What should procurement ask implementation and managed-service suppliers?

Use hiring evidence to sharpen these questions, rather than to accuse a supplier of being understaffed:

1. **Which named people will deliver our project?** Distinguish presales, architecture, configuration, migration and support.
2. **Which commitments are confirmed?** Ask about start dates, substitution rights and competing allocations.
3. **Which work remains ours?** Make data cleansing, control decisions, evidence review and acceptance explicit.
4. **Who owns integrations after go-live?** Include monitoring, fixes and changes in source systems.
5. **What is the administrator handover test?** Require the buyer’s team to perform representative changes.
6. **What capacity is included after launch?** Define hours, service scope, exclusions and change pricing.
7. **Who evaluates AI changes?** Include new model versions, prompt changes and permission-sensitive use cases.
8. **What leaves with us at exit?** Specify configuration documentation, data relationships, attachments, history and runbooks for validation.

The distinction between sales and delivery is visible in the sample: Workiva’s role is explicitly presales, while LogicGate’s is implementation-focused. Our recommendation is to retain the useful presales evidence but contract against named delivery responsibilities and accepted outputs. ([workiva.wd503.myworkdayjobs.com](https://workiva.wd503.myworkdayjobs.com/careers/job/usa---remote/senior-solution-consultant---governance--risk--and-compliance_r12182?utm_source=openai))